Right of withdrawal

You can revoke your contractual declaration within 30 days without giving reasons in text form (e-mail or by post) or by returning the goods within the deadline. The period begins after receipt of this instruction in written form, but not before receipt of the goods by the customer and not before fulfillment of our information obligations according to Article 246 § 2 and 3 EGBGB as well as our obligations according to § 312e Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in a timely manner. The revocation must be sent to:

Postal:

GermanDampfer GmbH
Königsberger Str. 9d
22175 Hamburg

Email: info@germandampfer.shop

The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or goods that are purchased at the customer's request outside of our offers.

Consequences of revocation

In the event of an effective cancellation, the goods received and the amount paid must be refunded and, if necessary, any use already made, such as interest and reimbursement of expenses, must be reimbursed. If you cannot return the goods you received or if the goods are in a deteriorated condition, GermanDampfer reserves the right to demand compensation from the customer. This does not apply to the transfer of goods if the deterioration of the goods is solely due to their inspection, as would have been possible in a shop. Furthermore, the obligation to pay compensation can be avoided by not using the goods as an owner and by refraining from anything that could impair their value. Goods that can be sent as parcels must be returned at our risk. You must bear the costs of the return; obligations to reimburse payments must be fulfilled within 30 days. The period begins with the dispatch of your cancellation declaration or the goods, and for us with their receipt.